Monday, November 09, 2009

ITIL - 100 questions you always wanted to ask...


I couldn’t help myself…really cool book:
“The Process of Six Sigma’s make-it-right-the-first-time, combined with CMM’s what-to-do, and ITIL’s how-to-do-it makes ITIL, CMM and SiX Sigma a powerful combination training tool for any organization. After all, quality products and services are still virtues any organization should have”


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